Appearance
Frequently Asked Questions
Registration
How do I register for a session?
Browse sessions on the home page, click one, choose your role, and click Register. You'll get a confirmation email. See Sessions for details.
I can't register as a presenter. Why?
A few possible reasons:
- All presenter slots may be full.
- Your community may require premium membership for presenting. Check with your admin.
- The session may be closed or cancelled.
Can I change my role after registering?
You can't change your own role directly. Cancel your registration and re-register with a different role, or ask an admin to change it for you.
How do I cancel my registration?
Open the session detail page and click Cancel Registration. You'll receive a confirmation email, and your slot opens for someone else.
Profiles
How do I set up my profile?
Sign in, go to Dashboard > Profile, and fill in your photo, bio, links, and how to connect. Changes auto-save. See Your Profile.
How do I appear in the member directory?
Toggle Publish Profile on in your profile settings. Your profile card will appear in the directory for other members to browse.
Can I control what's shown on my profile?
Yes. You control:
- Whether your profile is published (visible in the directory)
- Whether your activity history (past sessions) is shown
- What links and bio information you share
What photo formats are accepted?
JPEG, PNG, WebP, and HEIC (iPhone photos). Photos are automatically resized (600x800 max) and converted to JPEG in your browser before uploading, so even large phone photos upload quickly.
Email
I'm not receiving emails. What should I do?
- Check your spam/junk folder.
- Search for emails from your community's sender address.
- Make sure you're using the same email you signed in with.
- Ask your admin to verify email templates are active.
See Email Notifications for more details.
When do I get reminder emails?
You'll receive reminders 24 hours and 1 hour before the session, as long as those templates are active.
How do I get the meeting link?
The meeting link is included in your reminder emails and visible on the session detail page after you register. Look for the Join Meeting button.
Calendar
How do I add sessions to my calendar?
Two ways:
- Subscribe to the community's Google Calendar to see all sessions. See Calendar.
- Use the calendar links in registration and reminder emails to add individual sessions (Google Calendar, Outlook, or iCal).
Do calendar events update automatically?
Yes. If Google Calendar sync is configured, events are updated when session details change, participants register, or roles are modified.
Meeting Links
Where do I find the meeting link?
After registering, the meeting link appears on the session detail page as a "Join Meeting" button. It's also included in your reminder emails (24h and 1h before the session).
The meeting link isn't showing. What's wrong?
The admin may not have added a meeting URL to the session yet. Check back closer to the session start time, or contact your admin.
Premium & Membership
What does "premium" mean in ConnectedCoach?
Some communities gate certain roles (presenter, host) behind premium status. How premium is determined depends on your community's configuration — it may be tied to a membership plan, an integration with another platform, or granted directly by admins.
How do I become a premium member?
Check with your community admin. The premium label and requirements vary by community.
Can I still attend sessions without premium?
Yes. Guest registration is always available to all members, regardless of premium status.
Claude Integration
What can I do with Claude and ConnectedCoach?
Browse sessions, register, manage your profile, search the member directory, and even create sessions — all through natural conversation. See Using Claude for the full list.
How do I connect Claude to ConnectedCoach?
Generate an API key from your Account page (user menu → Account), add it to your Claude Desktop config, and restart Claude. Full setup instructions are in Using Claude.
Is my API key secure?
Yes. API keys are hashed on the server — the plain text is never stored. You can regenerate your key at any time, which invalidates the old one. Keys can also be scoped to read-only access.
Can I create sessions through Claude?
Yes, if your community allows member-created sessions and you have the required membership level. Just ask Claude something like "Create a MicroTalk on April 10 about prompt engineering."